Director, Resilience Risk, IWPB

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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

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Join Group Resilience Risk (GRR) on the senior leadership team, shaping and driving the resilience risk agenda across IWPB with a specific focus on end-to-end transaction processing and payments. Resilience risk supports HSBC’s ability to continue delivering important business services within agreed impact tolerances during disruption—from technology/cyber incidents and third-party outages to process/control failures, physical disruption and data issues. This is a high-impact role with strong senior stakeholder exposure, enabling IWPB to deliver change safely while improving preventative controls, detection/response and recovery within agreed objectives and impact tolerances.

In this role you will:\n

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• Set the strategic direction for resilience risk oversight across IWPB for transaction processing and payments, providing authoritative guidance on the control environment and risk assessments aligned to the scale, complexity and risk profile of operations.
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• Maintain a top risks and controls view for Transactions & Payments Processing resilience, mapped to important business services and dependencies across products, operations, technology, third parties, schemes and central bank connectivity.
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• Provide advice to business leaders on the business impact of issues, incidents and top/emerging risks, influencing decisions on controls, investment, resourcing and operating model changes to remain within risk appetite.
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• Provide second line oversight, challenge and (where required) sign-off input for material change impacting payments/processing resilience (e.g., new products, migrations, scheme changes, cloud moves, critical vendor changes).
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• Drive evidence-based challenge of control design and operating effectiveness across key payment and transaction processing controls (including automation, reconciliations, cut-offs, access, monitoring and fallback).
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• Ensure material resilience risk issues/events are investigated to validated root cause, with effective corrective actions agreed, tracked and embedded to prevent recurrence and reduce near misses/losses in transaction processing.
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• Lead horizon scanning across regulatory, technology and threat landscapes, translating external developments into actionable resilience risk priorities and clear control expectations.
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• Provide senior oversight and challenge for GRR and risk reporting (e.g., RAS, top & emerging risks, risk profile reporting, RMM and relevant Board reporting), ensuring quality, consistency and a clear executive narrative.
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• Contribute to the broader Resilience Risk specialist oversight for IWPB across resilience risk sub-types relevant to the business and across IWPB sub lines of business including Private Bank, Insurance and Asset Management. Represent GRR with key internal stakeholders, building trusted relationships and clear lines of accountability.
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• Drive capability uplift through training, coaching and leadership engagement, strengthening resilience risk awareness, accountability and execution across the organisation.
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• Lead and develop teams (direct and indirect), role-modelling a strong risk culture and supporting recruitment, retention, succession planning and inclusion.
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To be successful in this role you should meet the following requirements:\n

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• Experience in risk management within a Globally Significant Financial Institution (GSFI).
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• Deep technical expertise in resilience risk (identification, assessment, monitoring, controls and mitigation), and strong understanding of its impact across HSBC Group, including commercial context and strategic ambitions.
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• End-to-end payments and transaction processing understanding across product, operations and technology, with a strong grasp of the resilience control environment (including automation and tightly controlled manual processing where required).
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• Advanced knowledge of the relevant regulatory landscape, with the ability to assess the impact of regulatory change on the Bank (particularly relating to resilience risk).
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• Proven ability to provide expert advice and robust challenge, oversee risks/controls and implement risk management policies in a complex matrix organisation.
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• Strong stakeholder management and influencing skills, including the ability to explain complex technical concepts to non-technical audiences clearly and persuasively.
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• Experience leading multi-location teams of professionals; a team-oriented leader who can also deliver independently to a high standard.
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• A constructive “change agent” mindset—able to challenge the status quo diplomatically to enable safe growth and embed resilience by design.
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This role is based in London or Hong Kong on a hybrid working basis.

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Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

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We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

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